Return and Refund Policy
At [SG DISTRIBUTOR AUTOMOBILE STORE], we prioritize your satisfaction and aim to provide high-quality automobile accessories, including electric air compressors, battery jump starters, interior LED lights, car tool sets, steering wheel covers, and car seat anti-dirty covers. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines the terms and process for returning items and obtaining a refund.
Eligibility for Returns
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Products must be returned within 30 days of delivery.
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Items must be unused, in their original condition, and with all original packaging and accessories.
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Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Non-Returnable Items
The following items are not eligible for returns:
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Items marked as final sale or non-refundable.
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Damaged products caused by misuse, improper handling, or unauthorized modifications.
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Customized or personalized items.
Return Process
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Initiate a Return: Contact our customer support team at [Your Email Address] or [Your Contact Number] to initiate a return request. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
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Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions for returning the product.
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Ship the Item: Package the item securely and include the RA number inside the package. Ship the item to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
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Inspection and Refund: Once we receive the returned item, it will be inspected. If the return meets our criteria, a refund will be issued to your original payment method within 7-10 business days. You will receive an email confirmation once the refund is processed.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are treated as separate transactions.
Defective or Incorrect Items
If you receive a defective or incorrect item, contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Refunds
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable, except in cases of defective or incorrect items.
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Please note that banks may take additional time to process the refund.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please:
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Check your bank account.
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Contact your credit card company or bank as processing times may vary.
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Contact us at [ jamie@spokesonthegreenincorporated.com] for further assistance.
Contact Us
For any questions or concerns about returns and refunds, please reach out to our customer support team:
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Email: [ jamie@spokesonthegreenincorporated.com]
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Phone: [ 1 (315) 777-5337]
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Address: [252 PADDOCK ST WATERTOWN, NY 13601]